Onyx.

(04 / 04) · Capability

AISystems

AI that operates inside your workflow — not a chatbot bolted to the homepage.

What we do

Most “AI launches” are a chat widget on a marketing site. We build the other kind: agents that classify inbound, triage leads, draft replies in your voice, route work to the right person, and stay out of the way until they're needed.

Tooling-first means we plug into your real stack — Postgres, webhooks, the CRM you already pay for. No no-code black boxes you can't audit. Operator stays in the loop on anything that ships externally.

Best fit for small teams drowning in repetitive coordination, ops managers tired of being a copy-paste machine, or founders who want one workflow back before they hire for it.

Outcomes

What you walk
away with.

  • 01One workflow that ate your week — now runs in the background
  • 02Decisions you can audit (priority, classification, routing) — not a black box
  • 03Kill switches + rate guards baked in for safety
  • 04An automation your team owns, not a vendor you rent

Inside the scope

Capabilities.

Mix and match. Most engagements pull from three or four; a few pull all of them.

  • Conversational agents
  • Workflow automation
  • Lead qualification
  • Internal tools
  • RAG & knowledge bases
  • Integrations (CRM, calendar, ops)

How it goes

The shape of an
engagement.

  1. 01

    Workflow shadowing

    One week. Sit with the person doing the work. Find the tax.

  2. 02

    Pilot scoping

    Three days. Pick the highest-pain workflow with the lowest-stakes failure.

  3. 03

    Build sprint

    Two weeks. Working version, not a demo. Operator approves every output for the first week.

  4. 04

    Handover + refine

    We don't disappear. Iterating on real signal beats designing in a vacuum.

Who this is for

Teams who'd rather amplify their best operator than replace them.

Other capabilities